Rate Your Ride - Overview

Survey results are used to measure performance and customer service. Utilizing responses provided by our riders allows us to address issues that may arise on different lines or transit modes. Below are findings over the last six months (by month). Use the above date filter to look at a specific timeframe. Percent of monthly riders counts the number of submissions over the timeframe as a percent of averagely weekday ridership over that same timeframe.

Rating by Transit Mode

Mode Overall Rating Number of Submissions Percent of Monthly Riders
Bus 1.82 2,221 0.0070%
Commuter Bus 2.03 72 0.0038%
Light Rail 1.84 210 0.0056%
MARC 1.67 392 0.0086%
Metro 1.92 84 0.0017%
Mobility 4.44 9 0.0009%
All Modes   2,988 0.0374%

Rating by CityLink Line

Average Rating: 1.94
Number of Submissions: 930
Line Overall Rating Number of Submissions Percent of Monthly Riders
Blue 2.17 71 0.0063%
Brown 1.93 80 0.0088%
Gold 1.11 103 0.0081%
Green 1.92 59 0.0061%
Lime 2.50 16 0.0020%
Navy 2.13 87 0.0089%
Orange 1.70 84 0.0069%
Pink 2.18 91 0.0113%
Purple 1.92 62 0.0073%
Red 1.94 103 0.0069%
Silver 2.35 63 0.0078%
Yellow 1.48 111 0.0134%
All Lines 1.94 930 0.0928%

Rating by LocalLink Line

Average Rating: 1.78
Number of Submissions: 1,069
Line Overall Rating Number of Submissions Percent of Monthly Riders
21 2.00 9 0.0046%
22 2.17 42 0.0037%
26 2.00 18 0.0027%
28 2.55 49 0.0096%
29 1.83 36 0.0059%
30 1.93 42 0.0062%
31 2.27 15 0.0030%
33 1.40 20 0.0160%
34 1.31 13 0.0103%
36 2.10 30 0.0091%
37 1.29 34 0.0094%
51 1.70 43 0.0215%
53 1.62 13 0.0025%
54 1.48 110 0.0116%
56 2.10 96 0.0164%
59 2.18 11 0.0072%
62 2.17 24 0.0076%
63 1.22 9 0.0101%
65 2.38 24 0.0119%
67 1.00 2 0.0015%
69 1.38 21 0.0109%
70 1.47 15 0.0059%
71 3.40 5 0.0026%
73 2.29 14 0.0079%
75 1.21 42 0.0284%
76 1.38 56 0.0152%
77 1.69 13 0.0058%
78 1.47 19 0.0047%
79 1.50 18 0.0085%
80 2.00 22 0.0023%
81 1.56 9 0.0039%
82 2.07 15 0.0072%
83 2.00 13 0.0029%
85 2.38 16 0.0023%
87 1.08 12 0.0055%
89 1.75 8 0.0037%
91 1.00 1 0.0010%
92 1.00 3 0.0085%
93 1.71 35 0.0222%
94 1.76 62 0.0298%
95 2.27 30 0.0364%
All Lines 1.78 1,069 0.3311%

Rating by Express BusLink Line

Average Rating: 1.59
Number of Submissions: 177
Line Overall Rating Number of Submissions Percent of Monthly Riders
103 1.78 18 0.0322%
104 1.00 1 0.0414%
105 1.44 36 0.1301%
115 1.33 9 0.0263%
120 1.58 48 0.0739%
150 2.15 13 0.0453%
154 1.54 26 0.0446%
160 1.52 25 0.0788%
164 2.00 1 0.0342%
All Lines 1.59 177 0.4354%