Rider Issues Part 1– Vehicle was Late

by MTA Rate Your Ride on November 2, 2012

Fall is here and winter is approaching. It is really hard to get out of bed in the morning because it is so dark and cold outside. You drag yourself to the bus stop and wait for your bus to arrive in the cold and… it is late!

Has this ever happen to you? Or have you experienced a similar situation before? If so, the MTA would like your feedback since it is our mission to provide reliable transportation services to our customers. In addition, it is the MTA’s goal to get our customers to their destinations on time. Therefore, we value your feedback because we are only able to make changes and find solutions to frequently occurring issues if we are aware of them.

There are three easy and fast options for you to voice your opinion, just text “ride” or call 410-205-4559, or visit our website and take the online survey.

Have a safe and comfortable ride! And don’t forget to Rate Your Ride every time!

(We also love to hear positive feedback).


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