Feb 22nd Service Changes

by MTA Rate Your Ride on February 17, 2015

Several service changes from the Bus Network Improvement Project’s Year One plan will take effect on Sunday, Feb. 22nd. These changes will alter service on lines 11, 20, and 36; will discontinue the 30 Line, and will add two new lines: the 26 and 31.

The changes are designed to improve reliability, simplify routing, enhance on-time performance, and add more service to new job centers.

Full details are at http://mta.maryland.gov/servicechanges or call 410-539-5000.

 

New to the Bus Network Improvement Project? Join the online dialog!

Bus Network Improvement Project: Phase One

by MTA Rate Your Ride on July 15, 2014

MTA announced its Phase One Plan for the Bus Network Improvemenet Project (BNIP). Check out http://mta.maryland.gov/bnip-plan-year-one for details!

Thanks, RYRers for your consistent feedback. Your continued data will help us to track whether these initiatives improve customer satisfaction and service quality!

If you want to discuss the components of the Phase One plan, visit MindMixer. There are opportunities there to discuss the Phase One plan. Check it out!

RATE YOUR RIDE SEPTEMBER & OCTOBER WINNERS

January 16, 2014

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Every month of the school year through May 2014, MTA is randomly drawing one lucky phone number from the ratings it’s received from BCPS students. The winner receives a Nook and a $25 gift card to Barnes & Noble. The […]

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The Bus Network Improvement Project

September 30, 2013

To date, Rate Your Ride has received 16,506 ratings from over 4,600 different riders. These ratings have been used to prioritize improvements to the 11, 35, and 77 bus lines and also resulted in improved cleaning practices on MTA light rail. Seems kind of anticlimactic, huh? Well, I hope you don’t feel that way, and […]

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RATE YOUR RIDE, WIN A NOOK!

September 16, 2013

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Baltimore City Public School students who use Rate Your Ride will be entered into a raffle to win a Nook Tablet and a $25 gift card to Barnes and Noble. The prizes are sponsored by the Baltimore Student Attendance Campaign, The […]

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Rate Your Ride Student Winner Crystal Sheppard

August 6, 2013

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Every month of the school year through May 2014, MTA is randomly drawing one lucky phone number from the ratings it’s received from BCPS students. The winner receives a Nook Tablet and a $25 gift card to Barnes and Nobel. […]

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Rate Your Ride Commercial Produced by Wide Angle Youth Media

July 5, 2013

Rate Your Ride Commercial from Wide Angle Youth Media on Vimeo.

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Ride it: Rate it

June 19, 2013

Customer feedback is an integral part of service improvement. In the face of finite resource allocations, it has become even more necessary to deploy available resources smartly and effectively. This is why relying on customer feedback has become even more critical. Rate Your Ride (RYR) enables Maryland Transit Administration (MTA) to partner with customers in […]

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Technical Difficulties

June 10, 2013

Since the beginning of June, you may have noticed that we are currently experiencing technical difficulties with our text-message rating system. The glitch in question was due to a system upgrade performed by our text-messaging service vendor. Although our text-messaging system is currently down, customers can still provide ratings by calling 410-205-4559, and on our […]

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Rate Your Ride Feedback put into Action: 11 and 35 Line Adjustments

March 1, 2013

Riders have been asking: “what on earth is Rate Your Ride doing with all that data?” Well, we are glad you asked! Let’s start out by saying that making changes to improve the transit service is no easy task. The MTA’s transit network is big, complex, and has a lot of moving parts. Many riders don’t […]

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