Bus Network Improvement Project: Phase One

by MTA Rate Your Ride on July 15, 2014

MTA announced its Phase One Plan for the Bus Network Improvemenet Project (BNIP). Check out http://mta.maryland.gov/bnip-plan-year-one for details!

Thanks, RYRers for your consistent feedback. Your continued data will help us to track whether these initiatives improve customer satisfaction and service quality!

If you want to discuss the components of the Phase One plan, visit MindMixer. There are opportunities there to discuss the Phase One plan. Check it out!

RATE YOUR RIDE SEPTEMBER & OCTOBER WINNERS

by MTA Rate Your Ride on January 16, 2014

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Every month of the school year through May 2014, MTA is randomly drawing one lucky phone number from the ratings it’s received from BCPS students. The winner receives a Nook and a $25 gift card to Barnes & Noble. The prizes are sponsored by the Baltimore Student Attendance Campaign, The Central Maryland Transportation Alliance, The Open Society Institute – Baltimore and Barnes & Noble.

Winners Circle

The September winner was Sharde Henson, a 10th grader from Academy for College & Career Exploration (ACCE) School.

The October winner was Mieyana Sulton, an 11th grader from Baltimore City College.

Riding the bus they saw the MTA advertisement. Filling out the surveys was cool to win something free and give their opinions. By answering five simple questions they entered to win a Nook; something they didn’t already have.

They were given a tour of our MTA offices and awarded their prizes. These were presented from Michael Walk, Director of Service Development of the MTA.

Using the simulator gives a strong example of how hard the drivers’ jobs really are. It gives the opportunity to associate reaction time, problem-solving, decision-making and judgment all at the same time. The situation repeats until the proper actions are retained. Our MTA drivers use this device before they are put into a bus.

The Bus Network Improvement Project

September 30, 2013

To date, Rate Your Ride has received 16,506 ratings from over 4,600 different riders. These ratings have been used to prioritize improvements to the 11, 35, and 77 bus lines and also resulted in improved cleaning practices on MTA light rail. Seems kind of anticlimactic, huh? Well, I hope you don’t feel that way, and [...]

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RATE YOUR RIDE, WIN A NOOK!

September 16, 2013

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Baltimore City Public School students who use Rate Your Ride will be entered into a raffle to win a Nook Tablet and a $25 gift card to Barnes and Noble. The prizes are sponsored by the Baltimore Student Attendance Campaign, The [...]

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Rate Your Ride Student Winner Crystal Sheppard

August 6, 2013

The MTA and Baltimore City Public Schools have teamed up to encourage Rate Your Ride. Every month of the school year through May 2014, MTA is randomly drawing one lucky phone number from the ratings it’s received from BCPS students. The winner receives a Nook Tablet and a $25 gift card to Barnes and Nobel. [...]

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Rate Your Ride Commercial Produced by Wide Angle Youth Media

July 5, 2013

Rate Your Ride Commercial from Wide Angle Youth Media on Vimeo.

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Ride it: Rate it

June 19, 2013

Customer feedback is an integral part of service improvement. In the face of finite resource allocations, it has become even more necessary to deploy available resources smartly and effectively. This is why relying on customer feedback has become even more critical. Rate Your Ride (RYR) enables Maryland Transit Administration (MTA) to partner with customers in [...]

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Technical Difficulties

June 10, 2013

Since the beginning of June, you may have noticed that we are currently experiencing technical difficulties with our text-message rating system. The glitch in question was due to a system upgrade performed by our text-messaging service vendor. Although our text-messaging system is currently down, customers can still provide ratings by calling 410-205-4559, and on our [...]

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Rate Your Ride Feedback put into Action: 11 and 35 Line Adjustments

March 1, 2013

Riders have been asking: “what on earth is Rate Your Ride doing with all that data?” Well, we are glad you asked! Let’s start out by saying that making changes to improve the transit service is no easy task. The MTA’s transit network is big, complex, and has a lot of moving parts. Many riders don’t [...]

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RYR Needs an Intern

January 17, 2013

MTA’s Rate Your Ride program has made great strides over the last year and is ready to keep growing and to do more for MTA’s customers, but we need some help! MTA is recruiting for a part-time intern to help keep the RYR momentum going. Here’s the full announcement: RYR Internship  . And just to [...]

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